Knowledge Base

• Disabling Knowledge Base

  In case you don’t need the knowledge base on the customers are there is an option to disable the knowledge base feature. To disable you need to navigate to Setup->Settings->Customers and set Use Kno...

• New Knowledge Base Group

  To create new knowledge base article from the main menu click on the item Knowledge Base->Groups then a new window will be opened and click on the top left button New Group. Group Name &#...

• New Knowledge Base Article

  To create new knowledge base article from the main menu click on the item Knowledge Base->Articles then a new window will be opened and click on the top left button New Article. Subject Gro...