Common Issues & Troubleshooting

• TCPDF ERROR: [Image] Unable to Get the Size of the Image

  Unable to get the size of the image is an error thrown if TCPDF can’t fetch the image when using an absolute path. The problem starts showing after you add a custom absolute URL in Setup->S...

• Security Header Not Valid When Setting up Paypal

  Paypal security header is not valid error message can be shown because of the following reasons: You have set up live credentials and you have turned Test mode to ON. If you want...

• Can’t Login to Admin Area?

  Wrong URL access CRM admin area is separated from the customers area. Often happen CRM buyers to get confused a...

• Staff Members Not Receiving Email When New Ticket Is Created or Reply Is Posted

  f you are experiencing this problem make sure that you/other staff members belong to the department in which this ticket is assigned. Only the staff members that belong to the ticket department will receive a notification when a new...

• Payment Modes Not Shown on Invoice

  1. Make sure that you have checked the payment mode for this invoice.2. If the payment mode is o...