Private staff notes

To add private ticket note open the ticket and click on the Notes tab from on top.
Ticket notes are only visible to staff members so they can collaborate together if multiple assistance is required.

Did you find this article useful?

Related Articles

• Auto Close Tickets

  The system offers you the ability to auto close inactive tickets for a certain time. This option is located in Setup->Settings->Cron Job->Ti...

---

• Setup Ticket Form

  Embeddable ticket form is a predefined form for tickets added in version 1.8.0 which you can add to your websites with an iframe and when a user submi...

---

• Allow access to tickets to non-staff members

  By default access to tickets to none staff members will be disallowed. If you need want to allow access go to Setup->Settings->Tickets and set&...

---

• Ticket Services

  Ticket services is a feature in Perfex CRM that allows your customer to select to what service/product this ticket is related when opening a new ticke...

---

• Allowed file extensions

  For the support feature allowed file extensions are separated from the global system allowed file extensions. To configure the support ticket fi...

---